Orders require an order preparation window of 1-2 business days before they are handed over to the carrier. Orders submitted over weekends or public holidays are queued for processing on the following business day. Processing timelines may experience minor delays during holiday peak volumes, inventory counts, or when address verification checks are required.
Standard domestic transit typically takes between 2-7 business days after dispatch, depending on recipient location and chosen transit speed. We partner with reputable national carriers, including USPS, UPS, and FedEx, to guarantee prompt handling. Estimated delivery schedules are calculated from the point of dispatch rather than initial purchase submission.
Shipping fees are calculated at checkout based on package weight, dimensions, and the delivery destination. Any applicable free shipping thresholds or promotional rates will be displayed clearly in your order summary before payment confirmation. Customers can review all calculated carrier rates prior to completing checkout.
A tracking confirmation email containing your tracking number is dispatched immediately upon carrier handover. You can follow your shipment directly through the carrier's portal via the provided link. If your tracking status remains un-updated for more than 48 hours, please reach out to our support department for an update.
For international shipments, the recipient is solely responsible for all applicable customs duties, import fees, and regional taxes. These charges are established by destination customs agencies and are not included in our shipping rates. Delays resulting from foreign customs clearance inspections are beyond our operational control.
We currently do not ship physical merchandise to APO/FPO addresses, freight forwarders, or specific remote territories outside our carrier coverage. Items that are sold out, on backorder, or designated for local freight delivery are highlighted on the product page prior to purchase. Please ensure your shipping address is accurate to avoid transit disruptions.
If an order arrives damaged or fails to arrive within the anticipated delivery timeframe, please notify our team within 7 days. Please provide photos of packaging damage, tracking information, and your order reference number to expedite review. We will coordinate directly with the carrier to file an investigation and issue a prompt replacement or refund.
Email: support@salesmatrixs.com
Address: 15 Maple Blvd, Chicago, IL 60656
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